Play Smart. Stay in Control.

1 Our Commitment to Responsible Gaming

bdd22 believes that gambling should be an enjoyable leisure activity — a source of entertainment, excitement, and community for players across Bangladesh. We also recognise that for a small proportion of people, gambling can become problematic. Our responsible gaming policy is designed to ensure that bdd22 is never part of that problem, and always part of the solution.

Every feature on the bdd22 platform — from our cricket betting markets to our live dealer tables and slot game library — is built with player safety in mind. We invest in technology that monitors player behaviour for early warning signs of problematic gambling, and we train our support staff to identify and respond to players who may be in distress.

Our commitment extends beyond simple compliance. bdd22 actively works to ensure that all players in Bangladesh have access to the information, tools, and support they need to make informed decisions about their gambling. We make our responsible gaming tools easy to find, easy to use, and genuinely effective.

2 Age Restriction — 18+ Only

bdd22 strictly enforces an 18+ age policy across all of its services. No person under the age of 18 is permitted to register an account, make a deposit, or participate in any real-money gambling activity on our platform. This policy is non-negotiable and applies equally to all players regardless of their location within Bangladesh.

Verification Process

During the account registration process, all players are required to confirm that they are 18 years of age or older. In addition to this self-declaration, bdd22 conducts identity verification checks as part of our Know Your Customer (KYC) process. Players may be asked to submit a copy of their National Identity Card (NID), passport, or other government-issued photo identification to confirm their date of birth.

Accounts that cannot be verified as belonging to a person aged 18 or over will be suspended immediately. Any funds deposited by an underage player will be returned to the original payment source, and no winnings generated during the period of underage access will be paid out.

Protecting Minors in Your Household

If you share a device with younger family members, we strongly encourage you to take the following precautions to prevent minors from accessing the bdd22 platform:

• Always log out of your bdd22 account when you are not actively using it.
• Never save your password in a shared browser profile accessible to others.
• Use device-level parental controls where available to restrict access to gambling websites.
• Keep your login credentials strictly private — do not share your username or password with anyone, including family members.
• Consider using third-party filtering tools designed to block access to gambling content on shared devices.

3 Deposit Limits

One of the most effective tools for maintaining control over your gambling spend is setting a deposit limit on your bdd22 account. A deposit limit places a maximum cap on the total amount of money you can deposit into your bdd22 account over a specified time period, regardless of which payment method you use — bKash, Nagad, Rocket, Upay, or any other supported option.

Available Limit Types

• Daily deposit limit: Caps the total amount you can deposit within any single 24-hour period.
• Weekly deposit limit: Caps total deposits over any rolling seven-day period.
• Monthly deposit limit: Caps total deposits over any rolling 30-day period.

How to Set a Deposit Limit

Deposit limits can be set directly from the Responsible Gaming section of your account settings. To apply a limit, log in to your bdd22 account, navigate to "Account Settings", select "Responsible Gaming", and choose "Deposit Limits". Enter your desired limit amount in Bangladeshi Taka (৳) for the relevant period and confirm. Reductions to existing limits take effect immediately. Increases to a limit are subject to a 24-hour cooling-off period before they take effect, giving you time to reconsider.

You can set multiple limit types simultaneously — for example, a daily limit of ৳2,000 and a monthly limit of ৳20,000. If either limit is reached, further deposits will be declined until the relevant period resets or you modify your limits according to the rules above.

4 Time-Out & Cooling-Off Periods

Sometimes a short break from gambling is all that is needed to restore perspective and maintain a healthy relationship with gaming. bdd22's time-out feature allows any player to temporarily suspend their account for a defined period without permanently closing it.

Available Time-Out Durations

• 24 hours — a brief pause after an intense session
• 48 hours — a short weekend-length break
• 7 days — a one-week cooling-off period
• 30 days — a one-month extended break
• Custom duration — choose a specific number of days up to 90

What Happens During a Time-Out

When your time-out is active, you will be unable to log in to your bdd22 account. Any pending bets placed before the time-out was activated will be settled normally, but no new bets or deposits can be placed. Promotional communications from bdd22 will be paused for the duration of your time-out. Once the time-out period expires, your account will automatically be restored to full access.

Time-outs cannot be cancelled early. This is an intentional design decision — we want the cooling-off period to serve its purpose without the temptation to reverse it impulsively.

How to Activate a Time-Out

Navigate to "Account Settings" → "Responsible Gaming" → "Time-Out". Select your preferred duration and confirm. The time-out takes effect immediately upon confirmation. If you need assistance activating a time-out, contact our support team at support at bdd22.net and the team will apply it to your account promptly.

5 Self-Exclusion Programme

Self-exclusion is a more serious and longer-term option designed for players who feel that their gambling has become, or is at risk of becoming, a problem. By choosing to self-exclude from bdd22, you are making a firm commitment to stop gambling on our platform for a significant period of time.

Self-Exclusion Periods

• 6 months — minimum self-exclusion period
• 1 year
• 2 years
• 5 years
• Permanent — indefinite exclusion with no automatic reinstatement

What Self-Exclusion Means in Practice

Upon activation of self-exclusion, your bdd22 account will be immediately suspended. You will not be able to log in, deposit funds, or place any bets for the duration of the exclusion period. bdd22 will close your account, return any available balance to your registered payment method, and remove you from all marketing communications permanently.

Self-exclusion cannot be reversed or cancelled before the end of the selected period. If you chose a 6-month exclusion, you must wait the full 6 months before any reinstatement request can be considered — and even then, a reinstatement is subject to review and a mandatory 24-hour reflection period.

We take self-exclusion seriously because we know it is one of the most powerful tools available to someone struggling with problem gambling. We do not make it easy to reverse, and we do not use marketing pressure to encourage self-excluded players to return before they are genuinely ready and in a healthy place.

How to Request Self-Exclusion

You can initiate self-exclusion from within your account settings, or by contacting our responsible gaming support team directly at support at bdd22.net with the subject line "Self-Exclusion Request". Please include your registered username and your preferred exclusion period. The team will process your request within one hour during business hours, and by the next morning at the latest if submitted outside of peak hours.

6 Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise, especially in oneself. Being aware of the common warning signs is an important first step in addressing the issue before it escalates. bdd22 encourages all players to regularly reflect on their gambling habits and to be honest with themselves about whether those habits remain healthy.

Ask yourself the following questions honestly. If you answer "yes" to two or more of the questions below, it may be time to use our responsible gaming tools or to seek outside support.

Recognising these signs is not a cause for shame — it is a sign of self-awareness and the first step towards getting help. bdd22's support team is available at any time to assist you in activating responsible gaming tools or to point you towards appropriate external resources.

7 Support & Resources

If you feel that gambling is negatively affecting your life or the life of someone close to you, it is important to know that help is available. bdd22 encourages all players experiencing gambling-related difficulties to reach out — either to our support team or to a professional organisation equipped to help.

Contact bdd22 Support

Our responsible gaming support team can be reached at any time by emailing support at bdd22.net with the subject line "Responsible Gaming Support". We can help you activate deposit limits, set a time-out, initiate self-exclusion, or simply provide a confidential conversation about your concerns. All responsible gaming enquiries are treated with strict confidentiality.

Professional Gambling Support

For players who need support beyond what bdd22 can provide directly, we recommend reaching out to a professional counsellor or therapist with experience in behavioural addiction. Cognitive Behavioural Therapy (CBT) has a well-documented track record in helping people regain control over compulsive gambling behaviour. If you are based in Dhaka, Chittagong, Sylhet, or another major city in Bangladesh, mental health services are available through public hospitals, private clinics, and online platforms.

Supporting a Loved One

If you are concerned about a family member or friend who you believe may have a gambling problem, there are a number of constructive steps you can take. Approach the conversation with compassion rather than accusation. Share specific, factual observations about behaviour you have noticed rather than making character judgements. Encourage the person to speak with a professional and offer to help them find appropriate support resources. Avoid providing money to fund their gambling, even if the request seems urgent.

8 Account Tools Summary

All bdd22 responsible gaming tools are available free of charge to every registered player. Below is a summary of each tool, how to access it, and what it does. You can access any of these tools at any time from within your account settings under the "Responsible Gaming" tab.